Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...paced clinical team where your attention to detail and love for documentation can directly support quality patient care. As a Medical Scribe at MBI Health Services, LLC, youll play a critical role in streamlining care by accurately capturing real-time clinical...
...Construction Company About the Opportunity Step onto job sites where your expertise makes a lasting impact. As an Asphalt Equipment Operator, youll work at the forefront of groundwork and construction, using advanced machines to build roads and infrastructure that...
...Position Title: Fiber Cable Installer Underground and Splicing Specialist Location: On Site in Columbia SCWm. Jennings Bryan... ...solely by MILVETS recruitment and management teams. Candidate data processed through JazzHR Talent Fit AI is handled in compliance...
...basis of race color religious creed age gender gender identity or expression national origin marital status ancestry present or past history of mental disorder learning disability or physical disability political belief veteran status sexual orientation genetic...
...Local CDL A opportunity running out of Denver, CO. Dedicated account! Home almost every day (with the occasional overnight)100% Reefer / 100% no touch Mix of live unloads and drop and hook Average of 1,700 miles weekly with consistent freight Additional...