Job Description

Who We Are

At BrightOrder, we don’t just build software - we power the fleets that keep the world moving.

Our EMDECS platform and connected hardware solutions help operators run smarter, safer, and more profitably.

We're rapidly expanding and building a top-tier Customer Success team. Join us and be a part of our growth!

Who You Are

• You’re proactive, empathetic, and driven by outcomes - not activity.
• You take ownership of your customers’ success and pride in seeing them thrive.
• You coach others by example, lead through influence, and bring structure to chaos.
• You use AI tools to save time, analyze data, and elevate the customer experience.
• You stay calm when pressure hits and find solutions others might miss.
• If you believe customer success isn’t a department - it’s a mindset - then this is your opportunity to make a real impact.

Culture & Work Ethics

We act with clear intent, we are accountable for results, not for making excuses.

We communicate difficult truths with kindness, then take action.

If you’re reading this and thinking “HELL YEAH”, keep going.

What You’ll Do

• Be the go-to hero for customers using our SaaS and connected hardware products.

• Build trusted relationships that turn customers into advocates.

• Take ownership of issues from start to finish — no open loops.

• Collaborate with development, QA, and product teams using HubSpot, Jira, and internal systems.

• Anticipate customer needs before they ask — and deliver above expectations.

• Identify trends and share insights that help us improve every day.

• Support new teammates with best practices and product knowledge.

• Leverage AI tools (ChatGPT, Fin.AI, HubSpot AI, or Copilot) to enhance communication, reporting, and workflow efficiency.

• Track KPIs and customer health metrics to help leadership predict risk and drive retention.

Requirements

How You’ll Win Here

💬 Customer Happiness: You make customers feel heard, supported, and delighted.

📈 Retention & Growth: You help customers renew, expand, and refer others.

⚙️ Operational Excellence: You keep your processes clean, measurable, and efficient.

💡 AI Empowerment: You use technology to work smarter, not harder.

🤝 Team Culture: You share ideas, celebrate wins, and keep energy high.

What You Bring

• 3–5 years in Customer Success, Account Management, or client-facing SaaS/hardware support.

• High emotional intelligence — you listen first and communicate with empathy.

• Proven ability to own results and handle challenging situations calmly.

• Strong organizational and time-management skills.

• Familiarity with HubSpot, Jira, or similar tools.

• Hands-on experience using AI tools (ChatGPT, HubSpot AI, Copilot, Fin.AI) for reporting, analysis, or communication.

• Self-starter attitude — you perform with autonomy and integrity in a remote environment.

Benefits

Why BrightOrder

• 💻 100% Remote – Work from anywhere in Canada or the U.S.

• 💰 Competitive salary range: $65,000–$85,000 CAD (or USD equivalent)

• 🌱 A culture built on Passion, Integrity, Growth Mindset, Authenticity, and Accountability

• 📚 Career growth support – continuous learning, mentorship, and internal mobility

• 🧠 Access to cutting-edge AI tools and systems to accelerate your success

• 🎉 Team recognition programs that celebrate wins and milestones

• ❤️ Comprehensive health, dental, and vision coverage

• 🏖️ Paid vacation and personal days — because balance matters

If this sounds like you…

Don’t just send a résumé.

Send a short message telling us why you’d thrive here — and what customer success truly means to you.

Because at BrightOrder, we don’t hire employees —

We hire difference-makers who elevate everyone around them.

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