Job Description

About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description:

Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174’. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space.

Overview:

Basic Function

The Loss Prevention Director is passionate about safety and security. Will be responsible for the overall development, implementation and management of the department and officers, policies, protocols, and measures designed to safeguard the Company’s assets, guests, employees, and information. This position entails a strategic approach to risk management, ensuring security practices align with the broader objectives of the organization and property. The Loss Prevention Director will coordinate with various departments to address security concerns / issues. This position will respond to immediate security concerns, plan and educate to prevent future risks.

Essential Functions

• Develop and implement comprehensive security strategies and policies to ensure the protection of the organization’s assets.
• Oversee the recruitment, training, and supervision of the loss prevention team, ensuring they are well-prepared to meet the organization’s security needs.
• Train and supervise department to maintain a high level of professionalism, proficiency, and protocols.
• Coordinate with external law enforcement and emergency responders to develop joint response strategies and enhance security measures. Train internal staff in these measures.
• Manage the budget for the security department, including procurement of security technologies and services, to ensure efficient use of resources.
• Conduct risk assessments and security audits to identify vulnerabilities and implement corrective actions to mitigate risks.
• Design and oversee the implementation of access control systems to regulate who can enter certain areas of the organization’s premises.
• Lead fire, life, and safety, crime prevention programs, crisis management planning and response efforts, including the development of evacuation plans and the coordination of drills and exercises.
• Monitor security systems, including cameras and alarms to detect and respond to security breaches.
• Evaluate and integrate new security technologies and innovations to enhance the organization’s security posture and operational efficiency.
• Perform security process evaluations and inspections.
• Create, maintain, train and evaluate standard operating procedures.
• Provide security advice and guidance to management, staff, and guests to promote safety and security awareness.
• Investigate security incidents, including theft, assault, and property damage, and ensure appropriate follow-up and documentation.
• Review daily activity reports and activity summaries for accuracy. Address items of significance in each report. Maintain all reports on property electronic system.
• Implement and maintain security measures to protect confidential or sensitive information.
• Provide the General Manager with pertinent information regarding major incidents occurring during shift.
• Provide direction to assigned shift by assisting on calls for service.
• Evaluate, coach, and mentor loss prevention staff’s work performance.
• Create staff schedules, manage time-off requests and attendance of team.
• Acts as a fill-in for shift coverage, as needed.
• Review timekeeping records, perform edits, and approve Loss Prevention Officer hours in preparation for payroll processing.

Marginal Functions

• Any other duties as assigned.

Environment

Walking the grounds, possibly in adverse weather conditions, including snow, wind, ice, and freezing conditions. Office environment with overhead lights, comfortable ventilation. Constant employee contact as well as constant guest contact.

Qualifications:

Qualifications

• High school graduate or equivalent.
• University/College degree in a related discipline preferred. Previous law enforcement and/or security/loss prevention experience, required .
• – 3+ years of management and proven leadership experience, preferably within the hospitality industry or a combination of training, experience, and education.
• ASSA ABLOY access control knowledge preferred.
• Certification in CPR, AED, and First Aid required.
• Ability to monitor surveillance systems and respond to emergency situations.
• Certified Protection Professional, Physical Security Professional, and Certified Information Systems Security Professional, or other state specific security licensing, required, or
• Must be able to obtain and maintain proper certifications for position and department.
• Previous experience with general liability and worker’s compensation processes, investigations, claims filings, and laws.
• Experience with crisis management, risk assessment, team building and leadership skills.
• Attention to detail and surroundings; anticipating threats, dangers, hazards, and/or risk.
• De-escalation skills.
• Strong interpersonal and problem-solving skills.
• Experience in developing and implementing security protocols, managing/leading a security team, and liaising with law enforcement.
• Direct, lead, and manage the Security & Loss Prevention Department, including all activities including scheduling, performance reviews, promotion and disciplinary action.
• Must have a proven track record in enhancing security measures and responding effectively to security challenges.
• Experience writing and training in standard operating procedures.
• Ability to read, write, and communicate effectively.
• Ability to work with guests to resolve complaints in a positive and professional manner.
• Must be able to always maintain confidentiality.
• Ability to focus on guest needs, always remain calm and hospitable.
• Facilitate and/or coordinate training and other continuing education for Security team and overall resort.

Compensation Range: The compensation for this position is $70,000.00/Yr. - $90,000.00/Yr. based on qualifications and experience.

Job Tags

Summer work, Work at office, Local area, Immediate start, Worldwide, Shift work,

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