Job Description

Job Responsibilities:

• Responsible for supporting a selected group of digital tools and solutions and managed the implementation, business process modifications, project management, training, and communications of those technologies across the organization and targeted user base.
• Leads the demonstration of solutions and training for users on our internally grown digital technology, provides collateral and updated training documents and serves as an escalation point to troubleshoot non-common issues and user onboarding.
• Assists with developing, planning, organizing, and executing all administrative tasks for a project.
• Observes project activities to ensure contribution by team members.
• Performs incidental project coordination, including planning, research, analysis and implementation of deliverables and action items.
• Acts as project sub-task lead on small projects.
• Assigning numerical value to essential business functions to assess and compare performance over time
• Preparing reports for the management stating trends, patterns, and predictions using relevant data
• Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to make crucial decisions based on various facts and trends

Skills:

• Experience analyzing data sets to find ways to solve problems relating to a business's customers
• Familiarity with the eCommerce industry is a plus
• Experience using data analyst tools
• Experience presenting to peers, management, and other stakeholders
• Excellent communication and problem-solving skills
• Outstanding organizational skills
• Multi-tasking abilities
• Detailed oriented
• Self-starter
• Critical Thinking
• Exceptional teamwork and leadership skills to help other technical support workers
• Ability to learn new technologies, implement their usage within the team and train others
• Personable and attentive – excellent customer service skills
• Strong interpersonal skills
• Manage daily tasks

Education/Experience:

• HSD

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