Job Description
The General Manager (GM) is primarily responsible for overseeing all aspects of the hotel in accordance with our vision and mission statement and core values. The General Manager’s responsibilities include the maximization of financial performance, guest satisfaction, and staff development within established quality standards. The General Manager is also responsible for the hiring and training of all hotel staff. As a leader, we’re looking for a self-starter who understands the position requires 24-hour availability
Responsibilities:
- Manage budgets, maximize revenue, and maintain financial and statistical records.
- Conduct daily check-ins with department heads to align on priorities and maintain operations.
- Recruit, train, mentor, and supervise hotel staff to create a high-performing, guest-focused team.
- Oversee daily operations, including room bookings, event planning, and maintenance.
- Handle guest complaints and queries, promoting exceptional customer service.
Qualifications:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 1 -3 years of previous experience as a hotel manager, assistant manager, or department manager preferred.
- Physical ability to lift and move up to 25 pounds occasionally.
- Strong leadership and interpersonal skills with a proven ability to manage teams effectively.
- High school diploma or GED required; advanced education in hospitality preferred.
About Company:
What We Offer:
Competitive salaryPaid time off and company holidaysBenefits - health, dental, vision, 401(k), discounts on hotel stays, and a payday advance via ZayZoon.Career development and advancement opportunities within a growing portfolioYou will be part of a culture where relationships come first, collaboration is the standard, and results matterYou’ll have the autonomy to lead, the support of an experienced regional leadership team, and the opportunity to grow your career in a rapidly expanding organizationEvery day, you will positively impact your hotels, your teams, our owners, and the communities we serveAt ARK Hospitality, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!
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