Job Description
Regional International Operations Agent Location Union City, GA : Introduction: Join us at AIT, where we believe every day presents an opportunity to make a global impact! We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. Overview: The Regional International Operations Agent is responsible for coordinating the day to day import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based upon customer requests. They will support multiple stations to increase productivity and deliver as expected to the client. Responsibilities:
- Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer's request is satisfied
- Work with multiple stations (and Station Managers) to support the execution of files in a timely manner to deliver the service required by the customer
- Set shipping schedules, coordinate bookings with gateway personnel and communicate with customers regarding deliveries, clearance, etc. so they can advise their customers
- Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule. Research, track, communicate and resolve delays, issues, etc.
- Prepare, review, and execute quotes as outlined from the product team
- Network with corresponding departments to ensure files are billed and posted prior to end of month
- Ensure all KPI's and SOP guidelines are followed and met
- Continuous learning through required compliance training and certifications of software and/or regulations
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications: Education - High School Diploma or GED (Required) and
- Some College/Associate's Degree (Preferred)
Experience - 4+ years Experience in export/impot operations (Required) or
- 7+ years Experience as freight forwarder for international operations including: Basic IATA (Preferred)
Knowledge, Skills, and Abilities - Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions Medium
- Math & geography skills Medium
- Microsoft Office Suite Medium
- Writing and communication skills Medium
- Organization and time management skills Medium
- Judgment, problem solving and decision making skills Medium
- Customer service and interpersonal skills Medium
Licenses and Certifications - - Certified CargoWise Operator, CCO (Required)
- - Certified CargoWise Specialist, CCS (Preferred)
- - ATA DGR (Dangerous Goods Regulations) (Preferred)
Job Tags
Full time, Immediate start, Work at office, Local area, Worldwide,