Job Description

RMA Coordinator

Hourly Salary Rate: $25-$29.00

Work Schedule: 6:00 AM-2:30 PM

Job Description/Responsibilities:

• Responsible for processing all Product Returns and Coordinating with other teams (Program Management, Engineering, Quality, Planning and Purchasing)
  
• Work with Engineering Team for Rework Instruction Development and Review.
  
• Work with Quality Engineering Team for Failure Analysis and Corrective Action Reporting.
  
• Responsible for Inspection and Handling of Returned Products before and after Rework, Repair and other related Servicing Activities.
  
• Maintain RMA Log for completeness and Monthly Reporting of Turn-Around-Time.
  
• Ensure all RMA Quality Records and Traceability Information are maintained and saved on local server.
  
• Assist in Inspection, when needed, in other QA inspection activities.
  
• Complete Tasks assigned by the Quality Supervisor or Quality Manager.
  
• Responsible for notifying Quality Supervisor, Quality Manager or Quality Engineer of any quality issues arising from the RMA Process.
  

Job Requirements :

• High School Diploma or equivalent.
  

• Minimum of five years’ experience in the Manufacturing Electronics Industry (PCBA and Electro-Mechanical components).
  
• Ability to pass in-house IPC-A-610 Test and Certification Program.
  
• Experience using calipers, micrometers, microscopes, and optical test equipment.
  
• Excellent written and verbal communication and interpersonal skills.
  
• Familiar with MS Office (Word, Powerpoint, Excel, etc.)
  
• Ability to read Engineering Drawings and Bill of Materials (BOM).
  
• Organizational skills and attention to detail.
  
• Ability to communicate effectively with co-workers and management is a must.
  
• Ability to manage priorities and workflow.
  

Preferred but Not Required:

• IPC-A-610 CIS or CIT Certification through IPC Organization.
  
• J-STD-001 CIS or CIT Certification through IPC Organization.
  
• Experience in ISO13485 (Medical) and AS9100 (Aerospace) products is a plus.
  

FDA-STD requirements is a plus.

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