Job Description

**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** We're one of the world's largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment. **Job Summary** This position impacts the organization by developing, implementing, and leading multiple successful customer operations. He/She directs and controls activities in multiple facilities with multiple customers to ensure efficient and profitable distribution services, generally with personal responsibility for meeting a revenue plan. This position develops operational goals and plans, monitors and communicates operations performance against plan, monitors margins, and acts as a liaison with customers, while overseeing managers and supervisors within the department. **Responsibilities:** + Directs and controls operational activities for multiple facilities to ensure efficient and profitable distribution services. + Monitors the implementation of defined operational processes to meet customer deadlines, identify cost reduction opportunities, and maximize efficiencies. + Acts as a customer liaison within UPS Supply Chain Solutions (SCS) to set operational priorities and coordinate internal functions for improving efficiency. + Manages the efficient use of the workforce to adhere to safe work practices and achieve high quality service. + Collaborates with the District Controller to develop account-level profit and loss statements, financial reports, and forecasts. + Manages expense margins to achieve revenue goals reflected in the financial plan and analyzes client profitability. + Provides exceptional customer support on new account implementation, customer service, problem resolution, and quality control. + Develops strategic relationships with key customers to ensure long-term account stability, prevent churn, and garner UPS resources for meeting customer needs. + Tracks progress on performance standards to validate compliance within defined goals and highlight recommendations for improvement. + Oversees the development of operational and account-specific metrics to provide timely and accurate information on performance standards. + Manages resources and people processes (e.g., Performance Management, Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures. + Coaches and holds others accountable to established performance levels to achieve individual and group goals. **Qualifications:** **Financial & Budget Management** + Proven experience managing operational budgets, forecasting expenses, and meeting established financial targets. + Ability to align facility operations with organizational financial plans and cost-control initiatives. + Skilled at analyzing expenditures to identify savings opportunities without compromising service quality. + Regulatory, Legal, and Compliance Expertise + Strong working knowledge of federal, state, and local building codes, OSHA requirements, environmental regulations, and industry-specific compliance standards. + Demonstrated ability to implement risk-reduction programs, safety protocols, and emergency response procedures. + Experience conducting audits, inspections, and corrective-action plans to ensure a safe and compliant operation. **Facility & Operations Management** + Extensive experience overseeing daily building operations, maintenance programs, vendor relationships, and long-term facility planning. + Ability to lead preventive and corrective maintenance activities, ensuring maximum uptime of critical building systems (HVAC, electrical, conveyor systems, fire/life safety equipment, etc.). + Supply Chain & Process Improvement + Detailed understanding of supply chain operations and logistics workflows, particularly within high-volume distribution environments. + Ability to analyze operational data and identify opportunities for process improvements, efficiency gains, and increased throughput. + Experience collaborating with operations, engineering, and logistics teams to streamline building-related processes. **Leadership & Communication** + Strong leadership skills with the ability to manage multi-disciplinary teams and coordinate with cross-functional UPS departments. + Excellent communication skills for interacting with vendors, contractors, and internal stakeholders. **Availability & Work Expectations** + Must be able to be on call 24/7 to respond to urgent building issues, emergencies, or operational disruptions. + Ability to work extended or irregular hours, including nights, weekends, and holidays, as needed to support business operations. **Requirements:** + Experience conducting audits, inspections, and corrective-action plans to ensure a safe and compliant operation. + Proven experience managing operational budgets, forecasting expenses, and meeting established financial targets. + Detailed understanding of supply chain operations and logistics workflows, particularly within high-volume distribution environments. **Additional Criteria** **:** + **Job Grade:** 30D + This is not a remote position. Must be currently located in the same geographic location as the job or willing to self-relocate - **Required** . + **Shift:** Monday - Friday, 0700 - 1800 + Requires schedule/weekends flexibility depending on business needs and must be able to be on call 24/7. + Last day to apply is **Tuesday, November/25/2025 at 11:59 pm** **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. **Other Criteria:** UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. **Basic Qualifications:** Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Job Tags

Permanent employment, For contractors, Local area, Relocation, Monday to Friday, Shift work, Night shift,

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