Job Description
Full-time Customer Service Representative
Are you outgoing? Do you love helping people? Do you thrive in a team atmosphere? Well, we have a job for you at Dog House! We are looking for a full-time, top-level CSR to join our office staff of 3. You will be cross-trained as a customer service representative and dispatcher.
Responsibilities include:
* Making sure customers are taken care of each day
* Provide the absolute best customer service experience to our customers
* Answer phones
* Return customer calls
* Outbound calls
* Scheduling appointments
* Working with technicians by assisting with dispatch duties
* Administrative tasks
Who Are We?
Dog House (heating, air, plumbing), located in Brunswick, Maine, started in 2010 and continues to grow. We are a family-owned and operated business providing residential and light commercial service and installations. Our daily goal is to give our valued customers A+ service.
Requirements:
* No previous experience is necessary
* Outgoing personality
* Must enjoy speaking on the phone
* Portray confidence on the phone
* Exceptional customer service skills
* Positive attitude is a must!
* Friendly, pleasant phone voice
* Extremely organized and can juggle multiple tasks
* Handle daily stress and stressful situations with a calm demeanor
* Very close attention to detail
* Know Maine locations to create efficient routes for technicians
* Quick to learn new skills
* Able to follow directions
* Work well with the team
* Experienced in Microsoft 365
* Administrative experience
* Be in the on-call rotation for after-hours calls
Helpful Experience To Have:
* Working in a call center, sales, or any other position of being on the phone all day assisting customers
* Background in the HVAC and/or plumbing industry
Benefits you will enjoy working with us:
* Generous Paid Time Off
* Federal holidays off & paid
* Your birthday off & paid
* Bonus opportunities
* Paid training
* Company outings
* On-call standby pay
* 100% paid employee Health Insurance
* Vision and Dental insurance
* Company match IRA plan
Job Tags
Full time, Work at office,
Similar Jobs
Cordia Resources by Cherry Bekaert
...boutique fitness studio who is seekingan enthusiastic and outgoing Payroll Specialist to join their team from now through the end of... ...: Three days per week onsite at our Rosslyn office, two days remote. ~ Proficiency with G Suite and strong proficiency in Microsoft...
Airswift
...professionals looking for jobs with exceptional firms in the technology, construction and engineering sectors. Role Description The Payroll Coordinator will be responsible for ensuring accurate payroll processing by reviewing documentation, obtaining necessary approvals,...
Summit Collective
Are you a licensed real estate professional who thrives in a dynamic, fast-paced environment and values excellence, integrity, and local expertise? Were looking for a motivated Showing Assistant to join a top-producing real estate team in Summit County.This role...
Troon
...Country Club is excited to announce the exceptional career opportunity of part-time Lifeguard. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. Lifeguard Job Requirements and Responsibilities:...
Raymond James Financial, Inc.
...advisory teams with guidance provided by senior coaches and management. May lead defined work or projects of fundamental scope and complexity... ...one on one and team coaching, group coaching, and consultations to advisory teams on practice and business management issues....