Job Description

Description
We are seeking an innovative Tier 1 IT Support Consultant to join our Technical Consulting team and experience a rewarding learning and professional development path within our organization. In this role, you will report to the Director of Managed Services and join the front lines supporting our clients in the managed services field. This early-career position is designed to offer an enriching experience that allows you to leverage your technical expertise while immersing yourself in IT service management. You will have the opportunity to gain a profound understanding of the essential components within the Microsoft 365 stack, enhance your skills through engaging projects, observe and learn from customer engagements, and actively contribute to internal processes and technical advancements.
Responsibilities
Participate in identifying, creating, and executing IT strategies and support for our Enterprise, Mid-Market, and SMB customers
Provide technical support for various IT systems, including Office 365, Windows Intune, Microsoft Azure, Microsoft Exchange, Microsoft Lync, Active Directory, Windows Server, Windows Desktop, MS System Center Suite, and other general IT infrastructure – SAN storage, networking, etc.
Provides day-to-day technical, project, and process support and expertise to the client team
Maintain accurate documentation of technical procedures, configurations, and client interactions
Assist with the delivery of deployment and migration projects
Interface with Clients in a presales capacity to find opportunities and scope projects
Provide vital customer service while working with Clients on-site or remotely
Find opportunities to drive additional value to our clients while working with them
Requirements
High school diploma
2+ years of experience with Office 365, Windows PowerShell, Active Directory, Exchange Server, and Intune
Ability to establish and nurture internal solid and client-driven relationships and work seamlessly within a collaborative environment
Our Benefits
Medical, Dental, and Vision coverage available from day one
Flexible schedules, 15 days of paid vacation time annually, 7 paid company holidays, and a paid birthday off
Voluntary supplemental insurances (life, disability, and accident)
401(k) with company contribution
Awarded the 2024 Best Places to Work in Cincinnati by the Business Courier, among other awards

Job Tags

Work at office, Remote work, Flexible hours,

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