Job Description

The Timberline Bank Aspen branch is hiring to fill one Universal Banking position. Below are two Universal Banking Specialist roles, differentiated by experience level and prior banking knowledge. Applicants should review both role descriptions carefully and clearly indicate which position (UBS I or UBS II) they are applying for within their application.

Why Timberline?

At Timberline Bank, we're more than just a local bank—we're a vibrant community dedicated to exceptional service. Our motto, "Better, Faster, Easier—Always," reflects our commitment to delivering excellence with a personal touch. As a locally owned institution, we take pride in treating each customer as an individual, not just an account number. 

At Timberline Bank, our culture revolves around empowering our team from within, as seen in our commitment to internal promotions and our tiered departments that offer room for growth. We are a community-focused bank that actively reinvests in local initiatives, demonstrating our dedication to the areas we serve. As trusted advisors, we aim to teach our customers the rule book of banking, helping them achieve their financial goals and guiding them on how to reach their targets. We believe in enjoying our work and celebrating success together, whether through internal events, recognizing milestones, or participating in our sports and book clubs. At Timberline Bank, you'll find a workplace that values personal growth, community involvement, and a collaborative spirit.

What We Offer:

Timberline Bank offers a comprehensive benefits package for full-time employees, including health, dental, and vision insurance (with most plans fully employer-paid), paid time off starting at 16 days annually plus paid bank holidays, a 401(k) plan with a 5% match in Timberline Bank stock after six months, employee housing options near the Aspen branch (based on availability), gym reimbursement, ski pass contribution, tuition reimbursement, employee assistance programs, and opportunities to participate in bank-sponsored clubs and activities.

Universal Banking Specialist I

Salary Range: $45,000 – $60,000

Status: Full-Time, Non-Exempt

Reports To: Assistant Retail Banking Manager

The Universal Banking Specialist I is a versatile, entry-to-intermediate level role that combines teller functions with new account services. This position focuses on delivering strong customer service, supporting daily branch operations, and building foundational banking knowledge. In this position, you will provide exceptional service to both business and personal clients, handling a variety of banking tasks to ensure a smooth and efficient customer experience. Your role will be pivotal in supporting branch operations and delivering tailored solutions to meet client needs

Essential Duties and Responsibilities

• Provide quality customer service promptly and courteously at all times.
• Determine customer needs, offer solutions, and engage in problem-solving.
• Maintain confidentiality regarding sensitive customer and proprietary information.
• Handle morning duties, including phone calls to customers regarding ACH returns, non-post items, chargebacks, inactive/dormant accounts, red flags, VODs, and account documentation.
• Serve as the primary representative for online banking resets.
• Open consumer accounts after completing the developmental training program.
• Diagnose and troubleshoot technical issues in person, over the phone, and via email efficiently and professionally.
• Open all “walk-in” personal deposit accounts and assist customers with service inquiries.
• Accurately process all teller transactions and ensure proper cash handling and balancing.
• Investigate and resolve fraudulent debit card transactions, travel exceptions, and debit card requests.
• Assist with domestic and international wire transfers and coordinate with the Wire Team.
• Attend internal trainings including New Accounts, Risk Management, Deposit Operations, Security, and Customer Excellence.
• Meet assigned performance goals (“rocks”).
• Duties may expand as experience is gained.

Required Knowledge and Expertise

• High School Diploma or GED; Colorado Notary preferred.
• Basic understanding of banking services, products, and customer account management.
• Strong organizational, communication, and problem-solving skills.
• Familiarity with regulations such as BSA and basic bank policies.
• Ability to work well in a team and contribute positively.
• Commitment to ongoing learning.

Universal Banking Specialist II

Department: Aspen Retail Sales

Reports To: Assistant Retail Banking Manager

Status: Non-Exempt

Salary Range: $55,000 – $72,000

The Universal Banker II is a full-time, non-exempt position that builds upon the skills and responsibilities of the Universal Banker I. This role combines new account management and teller functions with advanced responsibilities, offering a step up in complexity and scope. The Universal Banker II is expected to handle a broader range of banking services, including more intricate business solutions and cash management products, while continuing to deliver exceptional customer service and maintain strong team collaboration.

Essential Duties and Responsibilities

This position requires proficiency in all duties and responsibilities of the Universal Banker I. As a next-tier role, it involves enhanced responsibilities, including:

• Provide quality customer service promptly and courteously at all times.
• Determine customers' needs, offer solutions to meet those needs, and engage in ongoing problem-solving.
• Maintain complete confidentiality regarding sensitive customer and proprietary information.
• Assist with customer service-related issues and resolve problems in a timely manner.
• Proficient in diagnosing and troubleshooting technical issues in person, over the phone and via email in an efficient, timely, and professional manner.
• Primary on opening all “walk in” business deposit accounts and assist customers with queries concerning bank services.
• Secondary on opening all “walk in” personal deposit accounts and assist customers with queries concerning bank services.
• Possess a thorough knowledge of complex business customer solutions, including Direct Deposits, Business Online Banking, Mobile Banking, Remote Deposit Capture and Installation, Domestic and International Wire Transfers, Online Wires, Online ACH, and the ability to troubleshoot issues and teach customers how to effectively utilize these products and services.
• Promote non-interest income products including merchant services, credit cards, and more.
• The Universal Banking Specialist II works with the Assistant Retail Banking Manager to identify, analyze, and offer cash management products and services to established business customers and targeted prospective corporate clients:
  • Travel to client’s place of business to provide equipment and software installation, including training, education, and troubleshooting when necessary and in accordance with all Timberline Bank Policies.
  • Provide cash management product support by reviewing set up documentation for accuracy and completing system set up of cash management services for business customers. Assist in training customers and bank employees in all cash management products and services.
• Responsible for establishing a working relationship with a Business Banker that you work directly with and serve as their Universal Banking Specialist contact, requiring strong relationship-building skills between yourself and the customer, and yourself and the Business Banker.
• Accurately and efficiently process all teller transactions, ensuring a smooth experience for customers.
• Handle clerical tasks related to lending, including filing and scanning loan documents and verifying collateral insurance and lien filings.
• Investigate and resolve issues with fraudulent debit card transactions and manage travel exceptions.
• Process debit card limit changes, place holds, stop payments, and address related requests.
• Research and settle disputes involving fraudulent and unauthorized debit card transactions.
• Assist with domestic and international wire transfers, including handling inquiries and coordinating with the Wire Team as needed.
• Opportunity to join bank committees, with some positions requiring approval from the Cash & Deposit Operations Officer and/or Board.
• Expected to regularly attend internal departmental trainings, including but not limited to New Accounts, Risk Management, Deposit Operations, Security, Customer Excellence, and other related sessions as assigned.
• Meet performance goals, referred to as "rocks," as assigned by the Assistant Retail Banking Manager.
• Duties may be expanded as experience is gained and professional goals are achieved.

Required Knowledge and Expertise

• High School Diploma or GED; Colorado Notary preferred.
• Advanced understanding of banking services and products, including business solutions and cash management.
• Excellent organizational, communication, and problem-solving skills.
• Proven ability to work collaboratively within a team while building strong customer relationships.
• In-depth knowledge of BSA regulations and Timberline Bank policies.
• Commitment to ongoing learning and professional development.

**Pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, the salary range above represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Incentives based on Timberline Team goals may also be offered. In addition, Timberline Bank provides a variety of benefits to full time employees, including health insurance coverage, vision insurance, dental insurance, life and disability coverage, 401K plan, paid holidays and paid time off.

Equal Employer Opportunity Statement

Timberline Bank prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested. OUR COMPANY ADHERES TO A POLICY OF EMPLOYMENT AT-WILL, WHICH ALLOWS EITHER PARTY TO TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.

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